Welcome to GraamConnect’s Refund Policy
At GraamConnect, powered by Viyona Fintech India Private Limited, your satisfaction is our top priority. We understand the importance of transparency and trust, especially when it comes to financial transactions. This policy outlines our approach to refunds, ensuring a clear and fair process for all our users.
Eligibility for Refunds:
• Refunds are processed based on the service or product purchased through the GraamConnect platform.
• Transactions eligible for refunds include, but are not limited to, unsuccessful service deliveries, billing errors, or discrepancies in the product or service received.
Refund Process:
• To initiate a refund, users must contact GraamConnect customer support within 2 days of the transaction date.
• Users should provide transaction details, including transaction ID, date, and the issue encountered.
• Our team will review the refund request and, if approved, process the refund to the original payment method within 15 business days.
Non-Refundable Transactions:
• Certain transactions may not be eligible for refunds, including:
• Services completed as per the terms and conditions.
• Products or services that have been used or consumed.
• Transactions beyond the 3 days refund request window.
Special Circumstances:
• In cases where the original payment method is no longer valid or accessible, we may offer alternative refund methods at our discretion.
• For services involving third-party vendors or partners, the refund will be subject to their individual refund policies.
Contact Information:
For any questions or to initiate a refund, please reach out to our customer support team at info@graamconnect.com or visit us at:
Viyona Fintech India Private Limited1st Floor, Plot No 197, Kavuri Hills, Guttalabegumpet,Madhapur, Hyderabad, Telangana-500081
Changes to the Refund Policy:
GraamConnect reserves the right to update or modify this refund policy at any time. We encourage users to review this policy periodically for any changes.
Thank you for choosing GraamConnect. We are committed to ensuring a smooth and satisfactory experience for all our users.